Mystery Shopper Beginnings
The idea of the mystery shopper evolves from way back in the 40s and 50s. Remember those days when your boss would walk in a check on you and make sure that you’re staying busy? That wasn’t too hard to be because eventually all the employees learned how to spot the boss very quickly and look like they were doing the test that they were hired to do. But what about when the boss was gone? The mystery shopper became important because bosses were interested in finding out how the customers responded to how the employees acted and responded to inquiries while the boss was gone.
Enter the Private Investigator
The Mystery Shopper started to evolve around the 1970s and 80s when the economy started transforming itself into a major entity. Before that, private investigators would pose as customers in retail stores and such and report back to the owners of the company any problems or concerns. Obviously, put the growing economy this became privatized and the mystery shopper was born.
Mystery Shopper Benefits
At one time the mystery shopper was just very small and only used by those who had problems in their stores. Now it’s become a way to keep the employees on their toes all the time. The mystery shopper job has grown so greatly that now in retail shopping, employees new and existing, are being taught to treat every customer as a mystery shopper. The overall benefit of the mystery shopper is now employees such as managers and consumer retail floor workers are now forced to treat every customer as though they were reporting back to the boss. This immediately changed retail stores and restaurants all over the United States. This is also a greater valuation tool for teaching and tracking the way customers are treated and how they feel when they’re in a certain establishment.
The Mystery Shopper is so widely used now that jobs are becoming more available every day. Merchants are able to get more of an honest look at their companies and employees through the mystery shopper than ever before. And with the economy the way it is now, staying on the competitive edge and understanding your customers is more valuable than any product you could ever put in a store. The increase in pay to the mystery shopper has grown substantially since this invaluable piece of information has become so important to the merchants themselves. The mystery shopper has changed the way companies are evaluating themselves and providing customer service.
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